Shipping and Returns Policy

Shipping:

  • We Ship within Australia and New Zealand
  • All orders are shipped within 1-2 business days of purchase.

Shipping Within Australia:

  • FREE STANDARD SHIPPING - orders over $150
  • $9 STANDARD SHIPPING - orders under $150
  • EXPRESS SHIPPING - all orders $15

Shipping to New Zealand:

  • STANDARD INTERNATIONAL SHIPPING only,  based on weight, base rate is $20

Delivery Times:

  • Australia 2-7 business days Standard Shipping 
  • Australia 2-5 business days Express Shipping 
  • New Zealand 5-10 business days 

Returns:

We want you to be 100% satisfied with your purchase. If you change your mind, we're happy to accept all returns, provided our four return conditions are met and items are not marked FINAL SALE :

  • Item(s) were purchased within the last 14 days and proof of purchase can be provided
  • Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
  • Item(s) were not marked ‘SALE’ or had been marked down at the time of purchase. Please note, SALE items can only be returned for an exchange of items to equal or lesser value or a credit note and must still fall under other standing terms and conditions such as 14 day return policy.
    No refunds on SALE items will be issued.
  • You have advised us of your return by emailing the store. You will find these details below.
  • Please note: FINAL SALE items cannot be returned and are non-refundable
  • Items are received in store no later than 7 days of return request lodgement.

         email: hello@thetartanfox.com

Please choose carefully when purchasing the following merchandise as we will not accept returns for change of mind or exchanges for the following items due to our Health & Hygiene Policy (unless the item is faulty):

- Underwear and any items without a hygiene seal (for example swimwear bikini bottoms and one-pieces);
- Cosmetics, makeup and any beauty products or tools;
- Headwear;
- Jewellery; 

RETURN TO STORE 
Online orders can be returned or exchanged in store. Proof of online purchase is required.

 

RETURN BY POST

Once you have notified us in store of your return, mail your order back to the below address for a refund, credit note of exchange. Items must be back in store within 7 days of your return request lodgement.
 
If you require another size or style, please advise staff at the time of your return request.
 
No return slip is required.
Please just ensure your unique order number and full name as it appears on the order is written on the outside of the return satchel.
 
We use this to identify your return when it reaches our warehouse, so without this information we may not be able to identify it and process the return.
Return Address: 
THE TARTAN FOX
ATTN: Returns Department
Unit 1, 82-84 Gavan Street
Bright, VICTORIA, 3741
Order Number#
 
Please note: All returns for change of mind or incorrect sizing will be the responsibility of the customer, including all costs associated with sending stock back for a refund. We do not offer a free return service.
 
Please allow approximately 7 business days for processing, from the time the return reaches our warehouse. Additional processing delays may occur during peak and busy time periods.
 
You will receive an email notification when your return has been processed (be sure to check your spam folder). 

 

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