Shipping and Returns Policy

Shipping and Returns

Shipping:

  • We Ship within Australia and New Zealand
  • All orders are shipped within 1-2 business days of purchase.

Shipping Within Australia:

  • FREE STANDARD SHIPPING - orders over $150
  • $9 STANDARD SHIPPING - orders under $150
  • EXPRESS SHIPPING - all orders $15

Shipping to New Zealand:

  • STANDARD INTERNATIONAL SHIPPING only, Ā based on weight, base rate is $20

Delivery Times:

  • Australia 2-7 business days Standard ShippingĀ 
  • Australia 2-5 business days Express ShippingĀ 
  • New Zealand 5-10 business daysĀ 

Returns:

We want you to be 100% satisfied with your purchase. If you change your mind, we're happy to accept all returns, provided our four return conditions are met and items are not marked FINAL SALE :

  • Item(s) were purchased within the last 14 days and proof of purchase can be provided
  • Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
  • Item(s) were not markedĀ ā€˜SALEā€™Ā or had been marked downĀ at the time of purchase. Please note, SALEĀ items can only be returned for an exchange of items to equal or lesser value or a credit note and must still fall under other standing terms and conditions such as 14 day return policy.
    No refunds on SALE items will be issued.
  • You have advised us of your return by emailing the store. You will find these details below.
  • Please note: FINAL SALE items cannot be returned and are non-refundable
  • Items are received in store no later than 7 days of return request lodgement.

Ā  Ā  Ā  Ā  Ā email: hello@thetartanfox.com

Please choose carefully when purchasing the following merchandise as we will not accept returns for change of mind or exchanges for the following items due to our Health & Hygiene Policy (unless the item is faulty):

- Underwear and any items without a hygiene seal (for example swimwear bikini bottoms and one-pieces);
- Cosmetics, makeup and any beauty products or tools;
- Headwear;
- Jewellery;Ā 

RETURN TO STOREā€Æ
Online orders can be returned or exchanged in store. Proof of online purchase is required.

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RETURN BY POST

Once you have notified us in store of your return, mail your order back to the below address for a refund, credit note of exchange. Items must be back in store within 7 days of your return request lodgement.
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If you require another size or style, please advise staff at the time of your return request.
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No return slip is required.
Please just ensure your unique order number and full name as it appears on the order is written on the outside of the return satchel.
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We use this to identify your return when it reaches our warehouse, so without this information we may not be able to identify it and process the return.
Return Address:Ā 
THE TARTAN FOX
ATTN: Returns Department
Unit 1, 82-84 Gavan Street
Bright, VICTORIA, 3741
Order Number#
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Please note:Ā All returns for change of mind or incorrect sizing will be the responsibility of the customer, including all costs associated with sending stock back for a refund.Ā We do not offer a free return service.
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Please allow approximately 7 business days for processing, from the time the return reaches our warehouse. Additional processing delays may occur during peak and busy time periods.
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You will receive an email notification when your return has been processed (be sure to check your spam folder).Ā 

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